Order Management

Order Status

• When can I expect my order to be shipped?
• Can you provide me with a tracking number?
• How do I know if my item is out of stock?

Payment & Billing

• What will appear in my billing statement?
• Are there any additional charges or fees associated with my purchase that I should be aware of?
• What payment methods are accepted?
• Why was my payment declined?
• Can I receive an invoice or receipt for my order?
• I believe I was billed incorrectly. How can you help me resolve this?

Delivery Issues

• My order hasn't arrived yet, what should I do?
• The delivery address on my order is incorrect, can it be changed?
• What should I do if my order got lost in transit?

Returns and Exchanges

• What is your return policy?
• Can I request a refund?
• My package was damaged upon delivery, what is the process for returning or replacing it?

Order Modification

• Can I add more items to my existing order?
• I need to change the shipping address on my order. How can I do that?
• I accidentally ordered the same item twice. Can one of them be removed?
• I forgot to apply a discount code. Can it be added to my order?

Promotions and Discounts

• How do I apply a discount code to my order?
• Can I combine multiple discount codes on my purchase?
• Will I receive a discount for signing up for the newsletter?